Donor communication, production and outsourced services
The people and production behind your donor communications.
Sterling helps nonprofits, ministries and fundraising agencies get important work done. From handwritten mail and recurring donor communications to gift processing, calls and fulfillment, our team handles the production and day-to-day operations that keep your organization moving.
1M+
Mail pieces monthly
2M+
Handwritten pieces annually
15+
Handwriting styles
Trusted by ministries and nonprofits across the country
Why Sterling
Good plans need dependable execution
A thoughtful donor program takes more than good strategy and creative. It takes accurate data, reliable production, timely follow-up and people who can handle the details every day. That work is essential, but it can stretch even a strong team. Sterling provides the additional capacity and experience to help you execute consistently.
How we help
Three ways we support your team
Handwritten mail
Real pen-and-ink notes, letters and envelopes, personalized and produced at scale. We also offer printed handwriting treatments when the project calls for them.
Donor communication programs
Ongoing acknowledgments, welcome communications, stewardship and reactivation touchpoints, produced and delivered according to your approved plan.
Outsourced donor services
Gift entry, receipting, donor and prayer calls, data support, printing, mailing and fulfillment. Choose one service or a broader operational partnership.
Handwritten mail results
A handwritten treatment increased response by 38%
In a national media ministry follow-up test, real-pen handwriting increased response from 2.6% to 3.6%, a 38% relative lift. Net revenue was approximately 1.9 times higher than the standard-mail treatment at similar volume. See the campaign results on our handwritten mail page.
How it works
From your files to finished work
1
Scope the work
Share your project, volumes, schedule and requirements.
2
Review the details
We confirm the production approach, personalization, proofs and timing.
3
We execute
Our team produces, processes and delivers the work.
4
Stay informed
You receive agreed-upon production updates and completion reporting.
Free report
The First Seven Weeks
What does a new donor actually hear after making a gift? We made the same donation to 30 donor-supported organizations and documented the communications that followed for seven weeks. The report offers a useful look at the donor experience and where follow-up can fall short.
For fundraising agencies
Production support behind the scenes
You lead the strategy, creative and client relationship. We provide production support behind the scenes, including white-label handwritten mail, printing, mailing and fulfillment.
Talk to us
Tell us what you need produced or managed
Whether you have a single mailing or an ongoing operational need, we can review the requirements, discuss options and provide a quote.
Prefer email? [email protected]
Handwritten mail, donor communication production and outsourced donor services for nonprofits, ministries and fundraising agencies.
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