Donor services and operations
Dependable support for the work behind every gift.
Gift processing, donor calls, receipts and fulfillment all shape the experience supporters have with your organization. Sterling provides trained people and established processes to handle these essential functions, working within your requirements and systems.
Services
Services we provide
Receipting
Timely production and mailing of donor receipts tied to gift records.
Gift processing and entry
Gift handling, CRM entry and reconciliation according to agreed procedures.
Donor and prayer calls
Inbound and outbound support for donor questions, gifts, orders, thank-yous and prayer requests.
Fulfillment
Picking, packing and shipping books, resources and other materials.
Print and mail
Printing, inserting, personalization, postal preparation and mailing.
Data support
Address updates, file maintenance and ongoing coordination with your team.
Working together
One function or an ongoing operation
Some clients need support for one function. Others outsource several recurring operations. We establish the workflow, reporting and service expectations together so Sterling can operate as an extension of your team.
Donor information
Handling donor information
Our staff work under written security procedures using company-managed equipment. Payment processing arrangements and data access are defined during onboarding. We can review the applicable procedures with your team before work begins.
Compare the cost of outsourcing
Share your monthly volumes and current staffing approach. We can prepare a practical comparison of what it would take for Sterling to handle the work.
Handwritten mail, donor communication production and outsourced donor services for nonprofits, ministries and fundraising agencies.
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